Privacy Policy

Introduction

Our highest priority is protecting information and ensuring your privacy while you browse our website. In this policy, we describe what data we process, for what purposes we use it, and what rights you have.

Data controller:
MB Pocolane
Company code 307137531
VAT code LT100018515213
Bitės St. 12A, LT-41152 Biržai, Lithuania

Key terms:

  • Website – an online store located at https://newshop.pocolane.lt.
  • User – a natural person using the website.
  • GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Purposes and legal bases for processing personal data

We process your personal data only to the extent necessary to provide our services and perform the sales contract. The main processing purposes:

  1. Online shopping and services – order acceptance, payment processing, shipping of goods, returns administration, and communication regarding orders.
  2. Product and service presentation – ensuring recommendations, relevant products, and a smoother browsing experience.
  3. Advertising and market research – sending newsletters, communicating special offers and campaigns, audience segmentation.
  4. Product and technology development – improving website security, functionality, service quality, and business processes.
  5. Service optimization – fraud prevention, improving customer service, fulfilling legal and tax obligations.

The legal bases for processing personal data are contract performance, compliance with legal obligations, your consent, and our legitimate interest, as provided for in Article 6 of the GDPR.

What data do we process?

Depending on your use of the website, we may process the following data:

  • first name, last name, email address, and phone number;
  • delivery, billing, and other address data necessary to fulfill the order;
  • purchase history, returns information, and order-related data;
  • information necessary for payment and returns administration;
  • data you provide when contacting us via the contact form, email, or phone;
  • technical data about your device, browser, cookies, and website usage.
Personal data retention period

We store personal data for as long as necessary to achieve the specific purpose and as required by applicable law. For example:

  • order and accounting data are stored for the period established by law;
  • customer service inquiries are stored for as long as needed to resolve issues and document communication history;
  • newsletter subscription data are stored until consent is withdrawn;
  • data related to complaints, returns, or legal claims are stored until the relevant deadlines expire.
Cookies and similar technologies

The website uses essential, functionality, analytical, and marketing cookies. They help ensure the website works properly, save your preferences, analyze traffic, and provide more relevant content or advertising.

Cookies may also be used for third-party services, such as social network integrations, audience building, analytics, or advertising tools. You can manage your choices in the cookie settings or in your browser.

Data subject rights

You have the right to:

  • access your personal data being processed;
  • request correction of inaccurate or incomplete data;
  • request deletion of data when there is a legal basis for it;
  • restrict data processing;
  • object to data processing when it is based on legitimate interest;
  • withdraw your consent if processing is based on consent;
  • receive your data in a portable format;
  • file a complaint with a supervisory authority.
Notices related to personal data

You can send all requests or notices related to personal data:

  • by email: info@pocolane.lt
  • by post: MB Pocolane, Bitės St. 12A, LT-41152 Biržai, Lithuania
Changes to the Privacy Policy

The website's services and features may change, so we will update this privacy policy as needed. The latest version is always published on this page.